Be aware this like last week’s blog, this is also a rant. Fare warned …
December 27, 2025
Susan Morris, CEO
Albertsons Companies
susan.morris@safeway.com
SUBJECT:
CLOSURE OF SAFEWAY STORES IN COLORADO
Dear Ms. Morris:
I wish to discuss: the closing of Safeway stores in Colorado. This is clearly a case of profit over service. Not caring for the needs of the people your company services!
I must ask – are you out of your freaking mind? Do you have any idea of the impact these closures now have on your purported “welcome customers?” In my own city, the “smallish” store that was closed has impacted countless customers, as well as workers.
Did you check to see who were the customers of this location. Immediately across an alley-way is located housing for senior citizens. Many of these residents moved into that center so that they would have easy access to a grocery store. Many of them do not drive; they have no car. They are old! The closure of this store means that they must get to the King Sooper (or some other store) that is located in my city. It is blocks away. Where they could walk across the alley-way space with their wheeled carts, they must now ask someone to take them, hire a taxi, or struggle with a bus, needing to get on and off of the vehicle.
Many of the store workers also moved into the area to be close to their place of employment. I know of one of the workers who must now spend more than an hour riding a bus and using an Uber just to get to the location to which the worker has been transferred; an another hour to get home.
And, then, there are the Safeway customers in the Southeast part of my state. The closing of their full-service store means they must travel by car some fifty or more miles (that’s an hour each way) to have the same type of grocery store.
I have, in the not very distant past, received “endearing e-mails” from Safeway telling me how much my being a customer is valued. In the West, we have a term that begins with a “B” and ends with a “T.” You can fill in the blanks between the b … and … the t. Your garbage “valued customer” comments are just that – garbage. Clearly, your company only cares about the bottom line – money! Money! Money! Your company (thus – you) care little or nothing about your customers.
And, as I’ve said, here is one person who will no longer be your customer – valued or otherwise!
Be Safe and Be Well
The Cranky Crone
Thoughtful comments are appreciated.
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